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British Gas Features and Benefits
British Gas offers a range of services and features that make it a popular choice for energy consumers:
- Expert engineers nationwide: Trained to the highest standards and trusted in millions of homes.
- Sustainability made simple: With energy-efficient boilers, heat pumps, and EV chargers.
- Greener energy: All fixed tariffs are matched with 100% renewable energy.
- 24/7 customer service: Manage your energy, appointments, and more online and in the app.
In addition to energy plans, British Gas also offers multiple other services such as boiler cover, home insurance, and smart home technology. They offer a range of fixed energy tariffs to customers, with their Green Future plan being their greenest ever option.
For businesses, British Gas offers fixed-rate, 30-day rolling, and half-hourly meter tariffs, as well as a dedicated renewable energy tariff for larger businesses. They supply business gas and electricity to more organisations than any other provider in Great Britain.
Overall, British Gas aims to make homes more sustainable and life at home easier, greener, and more affordable every day. Whether it’s helping you switch to the latest low-carbon technology or just keeping things working as they should, you can count on them. They are on a mission to make homes more sustainable and have enlisted Britain’s sporting heroes to help inspire the nation. As well as encouraging even more people to go greener at home, they’re powering the communities behind the athletes and making sport more sustainable and inclusive for all. They also provide extra support for households in need and are committed to helping communities use energy more efficiently. They're building the skills needed to create a greener, brighter future too.
British Gas Pricing
British Gas offers a variety of energy tariffs for gas and electricity. These tariffs come in two basic types: fixed or variable.
A fixed tariff can offer peace of mind, as you'll be protected from any future gas and electric price rises for the length of your tariff. This could be best if you want a fixed price for the length of your contract, pay by Direct Debit or on receipt of your bills, and understand exit fees apply if you leave.
The variable energy deals mean energy costs can increase or decrease depending on the latest energy prices. This could suit you if you want a contract with no end date or exit fees, pay by Direct Debit or on receipt of bills, and understand your energy costs can increase or decrease.
There are also specific tariffs for different needs. For example, there's an Electric vehicle tariff designed exclusively for EV drivers who mainly charge their EV during off peak-hours (from 12am to 5am) and have a smart meter. There's also a Dimplex Quantum tariff for those who have Dimplex Quantum storage heaters and want a cheaper night rate to charge their Dimplex Quantum storage heaters.
As a thank you for joining, customers can get a Smart Thermostat Mini from Hive, plus expert installation, for just £109. This thermostat is packed with clever features that help shrink your carbon footprint and save up to £151 a year.
Please note that the Ofgem price cap doesn't apply to fixed energy tariffs, but does apply to variable energy tariffs. The British Gas standard tariff is generally kept in line with the price cap, which was £1,138 for dual fuel since October 1st 2021.
For more specific pricing, it's recommended to enter details about your energy consumption on the British Gas website to get a gas and electricity quote.
Payment Method
At British Gas, there are several ways to pay your bill:
- Online using your debit or credit card. It's quick and secure.
- Set up a Direct Debit. You could save up to 7% off the cost of your energy when you pay by Direct Debit.
- Pay using BACS, Faster payments or CHAPS.
- Send a cheque.
- Pay at the Post Office.
- Call the 24-hour automated payment service on 0333 202 9524 to pay your British Gas energy bill over the phone.
- Use the British Gas app, the British Gas website, or your internet banking app.
For business customers, there are a few other ways to pay your bill. If you need more time to pay, or your circumstances have changed, British Gas may be able to help. They'll work with you to find the best solution for your business.
British Gas FAQs
British Gas Alternatives
Here are some alternatives to britishgas.co.uk:
- SSE
- EDF
- E.ON UK
- Npower Limited
- Scottish Power
- Octopus Energy
- Cairn
- innogy SE
- O​VO​ Energy
- Utilitywise PLC
These companies offer similar services and may be worth considering as alternatives. Each has its own unique features and benefits, so it's important to research each one to find the best fit for your needs. Remember, the right energy provider for you depends on your specific requirements and circumstances.
How To Open A British Gas Account?
To open an account with British Gas, follow these steps:
- Go to the Register page on the British Gas website.
- Follow the instructions provided on the page.
- You will need a recent bill at hand as it will ask for:
- Account number
- Site postcode
- Phone number
- Email address
If you've just joined and don't have a bill yet, your account number and site postcode can be found in your welcome letter.
Once the account is set up, you'll be able to view and pay bills online anytime, submit meter readings, receive email reminders when your meter reads and renewals are due, set up and manage Direct Debits payments, and view your energy usage to help manage your costs.
For businesses, more than one person can have access to the energy accounts online. There are two role profiles that users can be assigned: Super users and Standard users. Super users have access to manage all the energy accounts in an organisation and are also responsible for managing other users. Standard users have access to manage all of the energy accounts in an organisation but don't have access to manage other users.
Remember, setting up an online account with British Gas puts you in control of your energy consumption. It's easy and secure. Enjoy the convenience of managing your energy accounts online with British Gas.
British Gas Return Policy?
At British Gas, the return policy is as follows:
- A refund will be issued if:
- You have been billed within the past 14 days. This is to make sure you have enough funds in your account to pay for the energy you use.
- You're not switching to a different supplier.
- There is credit on your account.
If all of these apply to you, then your credit balance will be refunded to your bank account within 10 working days. Please make sure you have taken an up to date reading before you get in touch.
If you've moved home or you're switching to a new supplier, any money you're owed will be automatically refunded after you've paid your final bill. You can tell about your home move online, including sending closing meter readings. If you are going to choose to supply energy to your new home, the money can be transferred to your new account.
Please check the address as this is where the refund cheque will be posted to. Where possible, refunds will always try and be sent to the bank account you pay your energy from. Where this is not possible, a cheque will be sent. Please be aware that cheques take longer to reach you due to both processing and postage time.
For business energy credits and refunds, if you're supplied by British Gas and your business gas or electricity bill has a credit balance you may be eligible for a refund. The refund will be provided in these circumstances:
- Your account(s) have all been billed to an up to date meter reading in the last 28 days
- You have no outstanding balances on other accounts with us
- The refund amount you're requesting is from payments you've made to the account
If you're eligible for a refund, the payment will be made through the same method you've been using to make payments to British Gas within 10 working days. If there's an outstanding balance on any other energy accounts you hold with British Gas, this credit will be used to help pay what you owe.
If you've moved out of the business premise and the final account is based on an estimation, please provide an accurate meter reading, otherwise the value will be unable to be refunded for six months.
This is the return policy for British Gas. If you need more information, please visit the official website.
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